1. Order Confirmation

All orders are confirmed upon successful checkout and payment. Once confirmed, the order enters processing immediately.

2. Cancellations

Orders can only be cancelled before being handed over to the delivery company. Once dispatched for shipping, cancellation is no longer possible.

To cancel an order, please contact us via WhatsApp: 0565559893

Exceptions apply only in cases of an incorrect or damaged item received. Any issue must be reported within 24–48 hours of delivery with clear evidence.

3. Processing & Delivery Time

Each order is prepared with care and attention to detail.

Delivery is completed within 1–3 business days after the order is handed over to the shipping company.

4. Accuracy of Information

Customers are responsible for providing accurate and complete details, including their name, contact number, and delivery address. We are not responsible for delays or failed deliveries caused by incorrect information provided at checkout.

5. Availability

All items are subject to availability. In rare cases where an item becomes unavailable after purchase, we will contact you with suitable alternatives.

6. Customer Support

For any inquiries regarding your order, please contact us through our official communication channels. We are committed to providing a smooth and seamless experience from purchase to delivery.